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Windows 98 SE and Windows Me
Phaser® 8500/8550 Color Printer
4-20
Windows 98 SE and Windows Me Troubleshooting
This Troubleshooting section assumes you have completed the following tasks:
■ Verified that the printer is plugged in, turned on, and connected to an active network.
■ Installed a PostScript print driver.
■ Verified that the printer is receiving network information by monitoring the LEDs on the
back of the device or on the CentreDirect External Print Server. When the printer is
connected to a functioning network and receiving traffic, its link LED is green, and its
amber traffic LED is flashing rapidly.
■ Printed and kept a current copy of the Configuration page.
Verifying Settings
To verify settings:
1. Right-click Network Neighborhood on the desktop, and then click Properties.
2. Click the Configuration tab. A list of installed network components appears for the Client
for Microsoft networks.
3. If any of the necessary components are not installed, install them, and then restart the
system. When the system is restarted, return to this document.
4. Click Start, click Settings, and then click Printers. The Printers window appears.
5. Right-click the printer icon, and then click Properties.
6. Select the Details tab.
7. Verify the following:
a. The printer driver name in the Print Using the Following Driver list. If necessary, re-
select or install a new printer driver.
b. The Port name in the Print to the Following Port list. If necessary, re-select the
correct name.
Note: Send a print job to the printer. If the printer does not print, select PhaserSMART
Technical Support on the Troubleshooting tab of your Windows printer driver to access
PhaserSMART Technical Support.
See also:
www.xerox.com/office/8500_8550support
- Advanced Features Guide 1
- Contents 3
- 3 Printing on Other Media 4
- 4Networking 4
- Using Printer Driver 6
- Printer Driver Features 7
- Selecting Which Paper to Use 8
- Printing in Black and White 9
- Printing Booklets 11
- Printing Separation Pages 13
- Printing Cover Pages 14
- 50% 100% 200% 16
- Printing Watermarks 17
- Image Smoothing 20
- Saving Custom Sizes 21
- Using Fonts 26
- Types of Fonts 27
- Printing Font Samples 28
- Downloading Fonts 30
- Printing on Other 31
- Determining Which Tray to Use 32
- 8500-009 33
- 8500-106 34
- 8500-111 34
- 8500-126 35
- 8500-113 36
- 8500-092 36
- 8500-093 37
- 8500-112 37
- 8450-1078500-107 38
- 8450-1088500-108 38
- Networking 40
- Printer Management Software 41
- CentreWare Web 42
- Preliminary Steps 43
- Quick CD-ROM Install Steps 43
- Other Methods of Installation 44
- Adding the Printer 45
- Configuring the Printer 45
- Printing a Test Page 46
- Creating an IPP Printer 47
- Troubleshooting 48
- Windows NT 4.x 50
- Verifying Settings 53
- Verifying Installation 53
- Windows 98 SE and Windows Me 55
- Macintosh 60
- ■ PowerPC-based Macintosh 62
- 10.2 and Higher 63
- ■ Version 10.2: Click Add 64
- 10.2 and Higher) 65
- Xerox NDPS Gateway Software 67
- UNIX (Linux) 68
- Additional Resources 69
- Managing Your 70
- Printer Settings 71
- Using the Control Panel 72
- Using CentreWare IS 72
- Paper Handling Settings 76
- Printer Security 78
- Analyzing Printer Usage 80
- Job Accounting 80
- Usage Profile Reports 81
- MaiLinX Alerts 82
- Xerox Usage Analysis Tool 83
- Printer Specifications 84
- Electrical Specifications 85
- Performance Specifications 85
- Controller Specifications 85
- Regulatory 86
- Information 86
- Canada (Regulations) 87
- Material Safety Data 88
- Product Recycling 89
- North America 90
- Other Countries 90
- Acknowledgements 91
- Net-SNMP License 92
- Numerics 96
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