Apple Mac OS X Server Windows Services Administration For Version 10.3 or Later Instrukcja Użytkownika Pobierz pdf (Strona 13)

Troubleshooting: BlackBerry

Blend

A device can't connect to BlackBerry Blend

If a user can’t connect a device to BlackBerry Blend, verify that the following conditions are met:

• The device is running BlackBerry 10 OS version 10.3 or later.

• The computer or tablet is connected to the BlackBerry Infrastructure.

• IPv6 is enabled on the computer and isn't blocked by antivirus software or a firewall.

• If attempting to connect wireless, the device has a Wi-Fi connection or a mobile network connection.

• The user isn't trying to connect to BlackBerry Blend over VPN.

Try the following:

• On the device, on the Settings > Device Connections screen, make sure that the Allow Connections option is turned

on. If the user is attempting to connect over the mobile network, verify that the Use Mobile Network option is turned

on.

• The user entered a valid BlackBerry ID and used the same BlackBerry ID to sign in to the device.

• If the user is trying to connect to BlackBerry Blend wirelessly, try connecting again using a USB cable.

For additional help, visit the BlackBerry Knowledge Base and search for the following articles:

• KB36035 - Troubleshooting connection problems in BlackBerry Blend

• KB35694 - BlackBerry Blend - Unable to connect due to IPv6 traffic being blocked

• KB36116 - BlackBerry Blend - Unable to connect to BlackBerry Smartphone while connected to a VPN

Installation and Configuration Guide Troubleshooting: BlackBerry Blend

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Apple Mac OS X Server Windows Services Administration For Version 10.3 or Later Instrukcja Użytkownika Strona 13