
204 Chapter 11 Solving Problems
A User’s Dock Has Duplicate Items
When you use Workgroup Manager to set up the same Dock item preferences for more
than one kind of account (user, group, or computer), a managed user’s Dock may
contain duplicate items. For example, an application icon may appear more than once
in the user’s Dock.
This behavior does not affect any Dock items; all of them work as expected when
selected. You may be able to correct this behavior by removing Dock item settings
from all affected accounts, then re-specifying them.
Users See a Question Mark in the Dock
You can use Workgroup Manager to control what items a user sees in his or her Dock.
Items in the Dock are actually aliases to original items stored elsewhere, such as on the
computer’s hard disk or on a remote server. If the original items are located on a
remote server and the user is not connected to that server, the corresponding Dock
items will appear as question mark icons.
A user can click a question mark icon to reconnect to a server (the server prompts the
user for a password if needed). Once connected to the server containing the original
items, the user’s Dock icons will return to normal and open the appropriate item when
clicked.
Users See a Message About an Unexpected Error
When you manage Classic preferences and try to use the Extensions Manager, File
Sharing, and Software Update control panels, you may see a message that says “The
operation could not be completed. An unexpected error occurred (error code 1016).”
This message indicates that an administrator has restricted access to the item the user
attempted to use, such as an application the user is not allowed to open.
Users are not allowed to access the control panels mentioned above when Classic
preferences are managed. Users may also see the message if you have selected “Hide
Chooser and Network Browser” and they attempt to use the Chooser.
The message also appears when a user tries to open an unapproved application (one
that is not listed in the Items pane of the Applications preference in Workgroup
manager) in either the Classic environment or Mac OS X.
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